Careers at ITVibes, Inc.

Customer Support Specialist

Reporting to the Director of Web Technologies, the Support Specialist is responsible for website support, answering customers’ calls and responding to email requests. This individual must be able to understand the client’s requirements for website design and content changes and communicate with the design team to complete the requests. He or she will also be responsible to provide training to clients on website, social media, and other agency tools. The majority of customer support will be conducted via emails, phone, and local client visits.

Job Responsibilities

• Offer input to the client website design creative meetings and share unique and thoughtful ideas.
• Provide customer support by responding to calls, email, and personal meeting requests for technical support.
• Establish, maintain, and increase client satisfaction through professional, courteous, and caring service.
• Document, track, and monitor problems working with the internal team to ensure timely resolution.
• Provide training and documentation to clients on website and social media tools.

Job Requirements

• Experience in graphic design tools like Adobe Photoshop and Illustrator
• Communicates well and professionally. Strong office and email communication etiquette.
• Maintain ownership, multitask and manage support tasks effectively.
• Work with multiple clients, styles, and personalities.
• Collaborate with design team to develop web design concepts.
• Ability to maintain a professional appearance when required for client meetings.
• Must satisfactorily pass a background check and job references.
• Experience in coding (HTML/CSS) is a plus
• WordPress experience is a plus

Job Benefits

• Full-time Contract to Hire
• Looking to Hire Immediately
• Competitive Salary
• Great Work/Life Balance Opportunity

Ready to Apply?

For immediate consideration, please send an email to info@itvibes.com with your resume and a cover letter explaining how you would meet our expectations and requirements.

Web Content Writer

We are seeking an experienced Web Content Writer to develop and create high-quality website content for our clients. The Web Content Writer is expected to gather client content requirements for their website and blogs. The ideal candidate understands content research, writing and social media distribution in multiple industries. Most work will be conducted via Zoom meetings, phone, and email. We offer guidance on our products and services, tools, WordPress, on-page SEO steps, and others as needed.

Job Responsibilities

• Create content for websites in various industries (Oil & Gas, Manufacturing, Prof. Services, Real Estate, Health Care, Industrial, etc.)
• Write resourceful blogs on various topics with a relevant keyword focus
• Create posts and manage several social media accounts on behalf of clients in various industries
• Create engaging graphics and videos to meet each clients’ needs and goals
• Analyze data and reports to come up with innovative marketing strategies
• Stay on top of key industry trends, competitive insights, and emerging content and marketing technologies

Job Requirements

• Candidates should have a minimum of one year of content writing experience
• Flexible, fast, and adaptable writing ability to tell stories in exciting and compelling ways to specific audience segments
• Passion for writing with a focus on spelling, grammar, story flow, and tone
• Ability to research and compile data from a variety of sources
• Familiarity and understanding of on-page SEO optimized content and usage of keywords
• Ability to create engaging social media captions and graphics for a wide range of audiences
• Ability to manage multiple projects and meet deadlines
• Ability to work both independently and within a team environment

Job Benefits

• Full-time Contract to Hire
• Looking to Hire Immediately
• Competitive Salary
• Great Work/Life Balance Opportunity

Ready to Apply?

For immediate consideration, please send an email to info@itvibes.com with your resume and a cover letter explaining how you would meet our expectations and requirements.

PPC/SEM & Google Ads Specialist

We are looking for a PPC/SEM & Google Ads Specialist to become a part of our amazing team! The PPC/SEM & Google Ads Specialist position involves the management of digital advertising campaigns using various platforms including but not limited to Google, Facebook, Bing and/or LinkedIn. Responsibilities include client/website research, keyword research, campaign development, optimization, and performance analysis.

Job Responsibilities

• Work with clients (and the ITVibes SEO team) to understand their digital advertising and current business goals.
• Develop and maintain paid search campaign account structures based on PPC best practices
• Develop, implement, manage and optimize paid search, social, display marketing, and remarketing campaigns; regularly manage and optimize multiple PPC campaigns on various platforms
• Generate landing pages for paid advertising campaigns, monitor performance, conduct A/B testing, and continually improve performance and quality.
• Manage and improve keyword strategies(including negative keywords), campaign structuring, targeting, bidding, etc. across all networks and platforms.
• Ensure campaigns are properly pacing towards KPI’s including targeted spend, CPA, CTR, and conversion rate; Performing weekly and daily “workouts” to monitor and adjust campaigns as needed.
• Regularly report on campaign status and performance, including CTR, conversion rate and other KPIs, to team members and supervisors
• Setup and monitor Call Tracking for clients to monitor leads, lead source, and lead quality
• Setup conversion tracking for PPC Campaigns and SEO clients
• Generate reports for all agency marketing metrics
• Follow and continue to develop and streamline agency digital advertising process for best results.
• Stay up to date on industry best practices for PPC marketing and digital advertising, reporting findings to the team and supervisors.

Job Requirements

• BA in Marketing is a bonus, but not required.
• Expert-level knowledge of PPC and web analytics tools, Google Ads, Google Analytics, Facebook Ads, Bing Ads, LinkedIn Ads and Data Studio
• 2 years’ experience with Google Ads, Analytics, Remarketing
• Strong communication skills—verbal, written, and interpersonal
• Demonstrated proficiency in managing paid search campaigns from implementation through execution, with a proven track record of driving reduced CPAs
• Proficiency in Excel, PowerPoint, and common reporting tools
• Experience with Optmyzr & Unbounce (or similar tools) is a bonus, but not required.

Job Benefits

• Full-time Contract to Hire
• Looking to Hire Immediately
• Competitive Salary
• Great Work/Life Balance Opportunity

Ready to Apply?

For immediate consideration, please send an email to info@itvibes.com with your resume and a cover letter explaining how you would meet our expectations and requirements.