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Tips for Responding to Negative Comments on Social Media

Tips for Responding to Negative Comments on Social Media

Seeing a negative post appear on your Facebook timeline often makes you wonder what created such an angry customer. When you’re running multiple social networks and see a negative comment on a recent post, how do you respond? [bctt tweet="When running a brand’s social...

4 Ways to Improve Your Customers’ Experience

4 Ways to Improve Your Customers’ Experience

As anyone in the sales or marketing field knows, customers are the backbone of the industry. Without customers displaying an interest and investment in your products or services, your business simply can’t survive. But you can’t automatically expect people to be...

Your Guide to CRM Software

Your Guide to CRM Software

In business, creating a good relationship and keeping track of a customer’s history is the essential link to gaining a customer. This is where CRM software (customer relationship management software), comes in. Gone are the days of not knowing about your customers....